Updated: 05/01/2026

Thank you for shopping with Zyvo. This Shipping Policy outlines how your order is processed, delivered, and handled across New Zealand. We aim to provide fast, reliable delivery and complete transparency so you know exactly how your orders will arrive.

📦 1. Dispatch & Shipping Services

All orders are dispatched from our Christchurch, New Zealand warehouse.

We partner with trusted third-party courier services to deliver your goods right to your doorstep.

We do not ship from overseas — your order is handled locally from our NZ warehouse for faster and more reliable delivery.

Our couriers may include:

- National and regional freight providers

- Parcel partners for urban and rural delivery

The exact courier used may vary depending on:

Your delivery address

Package size and weight

Service availability

Note: Courier drivers provide delivery only services. They will not unpack, install, or dispose of packaging unless specifically arranged under a returns/repair process.

🚛 2. Delivery Coverage

Nationwide Delivery — New Zealand Only

We deliver to all standard residential and business addresses across New Zealand.

If your address is in a rural or remote area, delivery may take a little longer and may cost more than standard delivery. These costs will be shown at checkout.

⏱️ 3. Dispatch & Delivery Times

We aim to process and dispatch your order as quickly as possible:

Orders received before 12:00 PM NZST on business days are usually dispatched same day.

Orders placed after midday, on weekends, or public holidays will be dispatched on the next business day.

Estimated delivery times:

- North Island: 1–3 business days

- South Island: 2–5 business days

- Rural or remote locations: allow up to 2 extra days

Please note that delivery times are estimates and can be impacted by:

- Weather conditions

- Public holidays

- Courier delays during high-volume periods (e.g., Christmas season)

If your order is significantly delayed, please contact us and we will follow up with the courier on your behalf.

💲 4. Shipping Charges

Shipping charges are calculated at checkout based on:

- Delivery address

- Package weight and size

- Courier service chosen

You will see the final shipping cost before you complete your order.

Some promotional offers may provide free or discounted shipping for eligible products or orders.

📬 5. Tracking Your Order

Once your order has been dispatched, you will receive:

- A confirmation email

- A tracking number / delivery reference

You can use this tracking information to follow your delivery online.

📍 6. Delivery Requirements

Please ensure that:

- Your delivery address is correct and complete

- Someone is available to receive the order (if a signature is required)

- You check your order on arrival

If the courier cannot deliver due to no-one being present or incorrect address information, additional delivery charges may apply.

📦 7. Lost or Damaged Items

If your item is:

- Lost in transit

- Damaged during delivery

Please contact us immediately so we can assist and lodge a claim with the courier on your behalf.

We may ask for photos of the damage and courier documentation. Claims must be made within a reasonable time after delivery to be eligible.

📞 8. Need Help?

If you have questions or concerns about your delivery, please reach out to us:

📧 Email: [email protected]
We’re here to help you every step of the way!