At Zyvo, we aim to make returns clear, fair, and compliant with NZ law.

Faulty Products (CGA Protected)

If a product is faulty, damaged, or not as described:

- You are covered by the Consumer Guarantees Act 1993

- Remedies include repair, replacement, or refund depending on the issue.

Please notify us within 7 days of delivery with photos/videos where possible.

Change of Mind – New Products Only

We accept change-of-mind returns for new products if:

- Requested within 7 days of delivery

- Item is unused and in original packaging

- All accessories are included

⚠️ Refurbished products are not eligible for change-of-mind returns unless faulty.

Return shipping costs are the customer’s responsibility unless the item is faulty.

Non-Returnable Items

- Opened hygiene products

- Clearance items

- Products marked “Final Sale”

- Items damaged by misuse

Refund Processing

Approved refunds are processed within 5–7 business days to the original payment method.